Job Description

Customer Service Representative

Industry: Construction

Work Schedule: MondayFriday, 8:00 AM 4:30 PM (30-minute lunch)

Location (city, state): Phoenix, AZ

Compensation: $18$25/hour (Contract-to-Hire; pay based on experience level)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Qualifications:

• Minimum of 23 years of experience in a customer service or administrative support role
• High school diploma or GED required
• Exposure to construction or a related field is preferred but not required
• Familiarity with Microsoft 365 (Word, Outlook, and basic Excel)
• Strong attention to detail and organizational skills
• Ability to adapt to changing systems and processes
• Effective written and verbal communication skills

Job Description:

Addison Group is hiring on behalf of our client for a Customer Service Representative to support a busy construction-focused office. This is a contract opportunity covering a leave of absence, with strong potential for long-term placement based on performance and business needs.

This role is primarily focused on email-based customer support, coordination, and administrative functions in a fast-paced environment.

About Our Client:

Our client is a well-established, family-oriented organization within the construction space, known for long-tenured employees and a stable, team-driven environment. The office maintains a casual atmosphere with a collaborative culture and consistent workflow.

Key Responsibilities:

• Manage and respond to incoming customer service emails from clients and field teams
• Coordinate scheduling of field personnel and supervisors for service and repair work
• Handle inbound calls on a shared customer service line (limited volume)
• Support internal teams with administrative tasks, including basic job costing assistance
• Maintain accurate records within internal job tracking systems

Perks:

• Relaxed, casual office setting
• Strong team culture with high employee retention
• Opportunity for long-term placement and growth
• Exposure to evolving systems and processes

Additional Details:

• Contract length: Approximately 6 months, with potential for conversion
• Start date: Early May
• Interview process includes a virtual screening followed by an onsite interview
• This role is not a dispatch position; focus is on customer support and coordination via email and internal systems

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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