Job Description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

The Process Engineer, Customs is responsible for process optimization, digitalization, and automation initiatives for Customs Clearance processes in USA. This role drives measurable improvements in clearance cycle time, quality, compliance, and productivity. The role analyzes current-state customs clearance processes, identifies inefficiencies, and leads the implementation of automated and digital solutions (e.g., RPA, workflow enhancements, system integration improvements, Artificial Intelligence). The Process Engineer partners with country Customs teams, BIT, Operations Excellence, Compliance, and regional GTW leadership to standardize processes, manage projects, and ensure adoption through SOPs, UAT, training, and stakeholder engagement.

Duties and Responsibilities:

• Identify automation opportunities (e.g., RPA, workflow optimization, system bridge enhancements) and collaborate with BIT and country SMEs to develop requirements and support deployment. Develop charters, improvement plans, and ROI-based prioritization models
• Create RPA analyses, process documentation, and test scripts. Conduct User Acceptance Testing (UAT), validate outputs, and support post-go-live stabilization for new tools and technologies.
• Map end-to-end customs clearance processes, assess bottlenecks, and recommend simplification or standardization opportunities based on complexity, cost, and performance impact.
• Develop and maintain SOPs, control plans, and process standards that ensure consistency, operational excellence, and alignment with global and regional policy.
• Apply project methodologies (timelines, RAID logs, risk assessments) to deliver process improvement initiatives on time and within scope.
• Collaborate with Customs leaders, BIT teams, and country operations to drive adoption of new tools and practices. Prepare training content, conduct workshops, and provide performance feedback loops.
• Utilize analytics to evaluate clearance performance (cycle time, exceptions, automation rates, defect trends). Recommend metric definitions and support development of efficiency reporting.
• Partner with Compliance and BIT to evaluate the impact of regulatory or system changes and support implementation of required process adjustments.
• Build strong, trust-based relationships with key stakeholders to ensure alignment, adoption, and continuous improvement across the region.

Minimum Qualifications:

Education:

• Bachelor’s degree in Industrial Engineering, Process Engineering, Supply Chain, Operations Research, Data/Analytics, or related field.

Experience:

• Minimum of 5+ years of experience in Network Operations, Process Engineering, or continuous improvement.
• Demonstrated background in process mapping, process optimization, or Lean/Six Sigma methodologies.
• Experience supporting digitalization, automation, or RPA-driven improvements preferred.
• Exposure to customs clearance or regulated operational environments is beneficial.

Skills:

• Strong analytical skills with ability to interpret operational data, identify trends, and make data-driven recommendations.
• Proficiency in process mapping tools and methodologies (e.g., Lean, Six Sigma).
• Strong communication and influencing skills with the ability to translate technical concepts for non-technical audiences.
• Solid project management skills and ability to manage multiple initiatives simultaneously.

Preferred Qualifications:

Qualifications listed below, while not necessarily a requirement for this position in each circumstance, provide additional depth and value to the role.

• Lean Six Sigma certification (Yellow/Green Belt).
• Experience in customs clearance, brokerage, trade compliance, or express logistics.
• Familiarity with RPA solutions, digital workflow tools, or data analytics platforms.
• Exposure to DHL systems, data flows, and global express operations.
• Experience supporting regional programs across multi-country environments.
• Customs Broker's License preferred

Other important information about this position:

• Based in CVG ideally
• Requires weekday (Monday–Friday) attendance with flexibility around core business hours.
• Position requires regional travel up to 50%.
• DHL Express will provide reasonable accommodations to support individuals with disabilities in performing essential job functions.

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• myShares – Voluntary plan to buy discounted company shares
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is committed to working with and providing reasonable accommodations to persons with disabilities. The job application process includes this application and possibly one or more interviews. If you believe that you might need reasonable accommodation for any part of the application process, please send an e-mail to ada@dhl.com, and include your contact information and the requested accommodation. Only messages related to requests for these types of reasonable accommodations will be returned. 

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic, The EEO is the Law and supplement are available here:Know Your Rights: Workplace Discrimination is Illegal (dol.gov) 

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