Job Description

We build and operate escape games and interactive experiences that rely on electronics to create puzzles, effects, and “aha” moments for players. Behind every successful room is a network of sensors, buttons, locks, lights, motors, and control systems—and when something breaks, the game stops. As an Electronics Technician , you are the person that keeps the game alive. This role is focused on supporting escape rooms across the country , primarily by troubleshooting electronics and control systems over the phone and video. You’ll help store teams diagnose issues, walk them through fixes, and restore gameplay as quickly and safely as possible. When remote support isn’t enough, you’ll step in with onsite repairs or emergency visits. If you like escape rooms, enjoy solving technical puzzles, and want a job where your electronics knowledge directly impacts the guest experience, this role is built for you. What You’ll Be Doing Remote Electronics Support (Primary Responsibility) Support escape rooms nationwide by diagnosing and resolving electronic and control system issues Take inbound tickets and calls from stores and guide teams through real-time troubleshooting Walk technicians and game staff through fixing sensors, wiring, locks, lights, motors, power, and control boards Use schematics, system knowledge, and logical isolation to identify root causes quickly Hands-On Technical Troubleshooting Diagnose low-voltage and mixed AC/DC electrical systems used in interactive games Read and interpret wiring diagrams, schematics, and control layouts Troubleshoot PLC-driven or logic-based systems (reading and debugging, not heavy programming) Identify failed components, wiring faults, power issues, or configuration errors Onsite & Emergency Support Travel for onsite repairs when remote troubleshooting isn’t sufficient Respond to high-impact or emergency issues to restore gameplay Coordinate repairs with third-party vendors when needed Partner with Operations and Store Leaders to execute efficient action plans while onsite Safety & Standards Ensure all electrical troubleshooting and repairs are completed safely Advise stores on safe tool usage and electrical best practices Identify unsafe conditions and elevate immediately Support incident reporting and guide stores through weather-related closures Documentation & Knowledge Sharing Track issues, fixes, and resolutions in Zendesk Maintain clear documentation for recurring problems and system improvements Act as a technical knowledge resource for both current and legacy escape room systems Continuous Improvement Work cross-functionally to improve reliability and maintainability of escape room electronics Provide feedback based on real-world failures and guest impact Help shape better standards, tools, and support processes over time Qualifications A degree in EE, EET, Applied Electronics, etc., Experience with PLC coding, or strong ability to read / troubleshoot Experience working with various AC/DC Voltages Experience working with low voltage electronics. A love for escape rooms and interactive media Strong organizational and interpersonal skills Has strong communication skills - written, on the phone, in-person. Excels at maintaining an organized schedule. Contagiously positive, can-do attitude Loves to “win” Ability to lift/carry up to 50 pounds individually. Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time. Preferred to have experience in the production and fabrication processes including CNC, Carpentry, Scenic, Paint, and Controls Technology. Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Training & Development #J-18808-Ljbffr

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