Job Description
CORPS: Everett
POSITION TITLE: (EVNSC) Everett New Start Center Site Manager
STATUS: Regular Full-Time/Non-exempt
COMPENSATION: $34.62
REPORTS TO: Program Director
GENERAL STATEMENT:
The Salvation Army is a branch of the Christian Church, and the ultimate goal of
all programs is the spiritual regeneration of all people. The Salvation Army is
an equal opportunity employer.
SCOPE OF POSITION:
The Site Manager is responsible for the day-to-day operational management of the
facility, ensuring safe, consistent, and effective 24/7 operations. Working
closely with the Client Services Manager and Program Director, this role
oversees frontline staff, coordinates shift coverage, and ensures that site
functions—including safety, security, and facility conditions—are carried out in
accordance with program policies and standards. The Site Manager serves as the
primary on-site operational leader, maintaining a safe and well-functioning
environment through proactive monitoring, enforcement of program rules, and
timely response to incidents and maintenance needs, while coordinating staff
activities, managing daily operations, and communicating site needs to program
leadership.
DUTIES & RESPONSIBILITIES:
This job description should not be interpreted as all-inclusive. It is intended
to identify the essential responsibilities and requirements of this position.
You may be requested to perform job-related responsibilities and tasks other
than those stated in this job description.
* Provide direct management, coordination, and oversight of day-to-day site
operations to ensure a safe, functional, and well-maintained environment for
clients, staff, and visitors.
* Supervise and direct frontline staff, including Shelter Monitors and other
assigned personnel, ensuring adequate shift coverage, clear expectations, and
consistent performance across all shifts.
* Develop and maintain daily staff schedules and respond to call-outs or
coverage gaps to ensure uninterrupted 24/7 operations.
* Provide orientation, training, and ongoing supervision to staff, volunteers,
and interns to ensure adherence to program policies, procedures, and service
expectations.
* Monitor staff performance and provide coaching, feedback, and corrective
action in coordination with program leadership to maintain a high standard of
service delivery.
* Oversee site safety and security operations, including coordination with
contracted security personnel, enforcement of program rules, and proactive
identification and mitigation of risks.
* Respond to emergency and crisis situations, making independent decisions
within policy guidelines, and ensuring appropriate communication with
emergency services and supervisory staff.
* Monitor site-level expenditures on a monthly basis to ensure alignment with
the approved program budget and identify any variances or concerns.
* Participate in budget development and planning in coordination with the
Program Director, providing input on operational needs, staffing, and
resource allocation.
* Lead incident management processes, including documenting incidents,
reviewing reports for accuracy and completeness, identifying patterns or
risks, and escalating concerns to program leadership as appropriate.
* Enforce program policies and procedures, including Code of Conduct,
habitability standards, and safety protocols, ensuring consistent application
across staff and clients.
* Conduct routine site walkthroughs and inspections to identify hazards,
maintenance needs, policy violations, and other concerns, and take
appropriate corrective or reporting action.
* Manage the condition and readiness of client rooms, including oversight of
room inspections, unit turnovers, and coordination of maintenance and repair
requests.
* Coordinate with facilities staff, contractors, and vendors (e.g.,
maintenance, janitorial, pest control, security) to ensure timely completion
of work orders and overall site functionality.
* Maintain and track facility inventory, including food, hygiene supplies, and
operational materials, and proactively anticipate and address supply needs.
* Ensure cleanliness and organization of all site areas, including common
spaces and client rooms, in alignment with health and safety standards.
* Coordinate with case management staff to address client-related concerns,
including behavior, room conditions, and engagement, to support overall
program success.
* Support client stability by providing crisis intervention and de-escalation
as needed, and by reinforcing a safe and respectful environment.
* Maintain accurate and timely documentation, including incident reports,
maintenance logs, inventory tracking, and operational reports.
* Generate reports and provide regular updates to program leadership regarding
site operations, incidents, staffing, and facility needs.
* Participate in staff meetings and communicate effectively with program
leadership and cross-functional teams to ensure alignment of operations and
services.
* Prepare general correspondence and perform administrative functions as
requested.
* Ensure compliance with Salvation Army policies, procedures, and safety
requirements, including those outlined in the Policy & Procedure Manual and
Employee Handbook.
* Perform other job-related duties as assigned.
EDUCATION & EXPERIENCE:
- College degree preferred; HS Diploma or GED required,
- Minimum of one year of experience in public contact / Customer Service
- Minimum of two years of administrative experience
REQUIRED SKILLS & ABILITIES:
* An ability to engage with diverse populations in a respectful and culturally
responsive manner.
* Demonstrates a commitment to the values of equity and inclusion by honoring
diverse characteristics and expressions of personal identity.
- Detail-oriented – attention to detail required
- Customer service mindset
- Team player
- Strong use of the English language in verbal and written communication
- Ability to work in a fast-paced environment and maintain poise under pressure
SOFTWARE-RELATED SKILLS:
- Proficient in Microsoft Word and Excel
- Knowledge with the use of email program – Outlook
- Working knowledge of integrated database applications and ability to use new
software programs with basic training
PHYSICAL REQUIREMENTS:
* Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an
intermittent or continuous basis
* Ability to grasp, push, pull objects such as files, file cabinet drawers, and
reach overhead
- Ability to operate telephone
- Ability to operate a desktop or laptop computer
- Ability to lift up to 45lbs
- Ability to access and produce information from a computer
- Ability to interpret and understand written instruction
Working Conditions: Work is primarily conducted in a sheltered environment,
with occasional outdoor duties. The indoor setting ensures a consistent and
predictable work environment, free from the discomfort of inclement weather
changes. However, some discomfort may be related to noise, dust, dirt, and
similar factors. For the occasional outdoor tasks, please dress according to the
weather forecast.
The Salvation Army reserves the right to reassign, review the job, or require
that different or additional tasks be performed based on the organization’s
needs or when circumstances change.
All employees recognize that The Salvation Army is a church and agree that they
will do nothing as employees to undermine the Salvation Army's religious
mission.
Work Schedule / Location: This position is located at our shelter in Everett,
Washington. Upon hire, the assigned schedule will be confirmed based on
operational and program needs of the shelter.
Scheduling may vary depending on the shelter operations and program coverage.
The information in this job description indicates the general nature and level
of work performed by an employee in this classification. It is not to be
interpreted as a comprehensive inventory, or all duties, responsibilities, and
qualifications of employees assigned to this job. Management has the right to
add to, revise, or delete information in this description.
Qualified individuals must be able to perform the essential duties of the
position with or without accommodation. A qualified person with a disability may
request a modification or adjustment to the job or work environment in order to
meet the physical requirements of the position. The Salvation Army will attempt
to satisfy requests as long as the accommodation needed is reasonable and no
undue hardship would result.
This position works at a site that may require mandatory vaccination of
employees, without exemption, based on local governmental orders from the County
and the City.
Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with
Disabilities.
The Salvation Army, an international movement, is an evangelical part of the
universal Christian Church. Its message is based on the Bible. Its ministry is
motivated by the love of God. Its mission is to preach the Gospel of Jesus
Christ and to meet human needs in His name without discrimination.
A generous benefits package is included with full-time positions: paid
holidays, vacation time, sick time, and medical, vision, and dental insurance.
Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO
for those residing in a Kaiser service area, Anthem EPO/PPO is available for
those residing outside a Kaiser service area. Voluntary +1 and +family coverage
at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.
Life and Voluntary Options: An employer-paid life insurance policy covers
employees. Voluntary supplemental life, short-term and long-term disability
plans are available.
Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined
Contribution Plan) 50% vested at five years eligible service time. Plus, an
employee-funded voluntary 403(b) option.
Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.
Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for
use after three months’ service time.
Paid Vacation:
Two weeks annually, accruing from day one, for non-exempt positions.
Four weeks annually, accruing from day one, for exempt positions.
Accrued vacation is eligible for use after six months’ service time.
Paid Holidays: 13 designated holidays + 1 floating holiday per year
Job Tags
Full time, Temporary work, For contractors, Local area, All shifts, Shift work