Job Description

Position: Executive Housekeeper Location: Hilton Garden Inn Home2 Suites Downtown Columbia, SC Salary: $50,000.00 - $50,000.00 Position Overview Executive Housekeeper directs and controls all housekeeping operations and the staff of the housekeeping department. They coordinate between housekeeping crews to inspect assigned areas and ensure standards. The Executive Housekeeper manages priorities, establishes and implements operating procedures, and performs financial management tasks such as setting and adhering to a budget. They support their staff and perform housekeeper duties when required, manage hiring, training, scheduling, and performance evaluation, report maintenance deficiencies, handle guest requests, maintain confidentiality and security of all guest rooms, and collaborate with the Chief Engineer, Front Office Manager, and Security Office on special projects. The role operates seven days a week, twenty-four hours a day. Physical Requirements Exert physical effort in lifting/transporting at least 50 pounds. Push/pull carts and other equipment up to 100 pounds. Endure various physical movements throughout the work areas. Work environment involves variable temperature conditions, noise levels, indoor/outdoor settings, fumes, odor hazards, dust, mite hazards, and chemicals. Must be able to stand and exert well‑paced mobility for lengthy periods of time. Job Responsibilities Supervise housekeeping and laundry staff: hiring, terminating, performance evaluations, training, and development. Train, supervise, counsel, and schedule staff. Maintain eye for detail and effectively deal with guests, other departments, and housekeeping staff. Obtain list of vacant rooms for immediate cleaning and list of prospective check‑outs or discharges to prepare work assignments. Experience with turn‑down service, VIP guest needs, and foreign dignitaries is helpful. Maintain clear and efficient communication with Front Office and other departments. Schedule cleaning of room carpets, upholstery, draperies, deep cleaning projects, window cleaning, lobby area, public restrooms, telephone areas, hallways, entrances, and elevators. Schedule periodic cleaning projects including carpet shampooing, walls, baseboards, windows, elevator doors, and tracks. Schedule cleaning of all meeting rooms after completions and periodic deep cleans. Investigate concerns regarding housekeeping service and equipment and take corrective action. Advise manager, desk clerk, and admitting personnel of rooms ready for occupancy. Reward employees who use empowerment to meet or exceed guest expectations. Print all housekeeping related reports and traces from PMS. Assist in controlling housekeeping department expenses. Confirm all housekeeping staff have arrived or substitutes for absent employees. Review outside laundry facility service for quality, undamaged linens, consistent delivery, and budgetary guidelines. Coordinate with vendors such as pest control, laundry services, and other outsource services. Attend to any guest complaints and take service recovery measures if required. Review housekeeping points on guest feedback forms, take action on complaints, and share compliments with staff. Submit requests for repair and periodic maintenance of cleaning equipment. Prepare store requisitions, purchase supplies and equipment, and monitor par stock of all housekeeping guest supplies and linens. Assist General Manager in developing the department’s annual budget and monitor performance against the plan. Establish and maintain cost‑control systems for staffing, inventories (linen, terry, OS&E, and cleaning supplies). Enforce policies and procedures. Ensure quality services meet guest needs and enhance guest relations. Schedule staff according to labor standards and forecasted business levels. Prepare daily assignment sheets for all housekeeping and laundry associates. Maintain cleanliness quality based on hotel objectives. Maintain high levels of cleanliness in event areas, storage areas, restrooms, public areas, and offices. Compile and report accurate status of "the house" to front desk department. Work with Security Office to enforce standard procedures for acceptance, security, and return of guest lost and found items. Maintain standard procedures for security of rented and leased equipment. Maintain productivity and labor cost goals. Work with finance to conduct formal inventories of linen, supplies, and equipment. Order and receive supplies to maintain adequate inventory levels. Check all vacant rooms and spaces, public spaces, storage, and rest areas each day. Maintain departmental key control. Maintain deep cleaning program. Act as Manager on Duty as required. Conduct monthly department meetings. Complete projects as determined by the General Manager. Responsible for abiding by all departmental, Commonwealth Lodging Management, hotel, brand standards, policies, and procedures. Qualifications High School Graduate or GED (or equivalent). Computer skills required; familiarity with Microsoft Office preferred. Experience with hotel systems preferred. Minimum 2–3 years of experience as assistant executive housekeeper or supervisor in a similar role. Good understanding of the English language and strong written and verbal communication skills. Strong leadership abilities, organizational skills, entrepreneurial mindset, innovative thinking, and ability to drive change and operational efficiencies. #J-18808-Ljbffr

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