Job Description

Medical Receptionist

Golden State Dermatology is a physician-led and owned dermatology group rapidly expanding across California, with over 37 locations. We are a leading medical, surgical, and cosmetic dermatology group specializing in skin, hair, and nail conditions, Mohs micrographic surgery for the treatment of skin cancer, surgical and non-surgical cosmetic skincare, anti-aging, body contouring, and plastic surgery.

As a medical receptionist at Golden State Dermatology, you'll play a pivotal role in ensuring the smooth operation of our front desk and providing exceptional service to our patients. You will be cross-trained between the front desk and the upstairs call center and can expect to float between departments as needed to support clinic operations.

Your day will involve warmly welcoming patients, assisting with check-in and check-out procedures, verifying patients' insurance coverage and eligibility, handling phone inquiries, and maintaining patient records. Managing the appointment schedule will be an important aspect of your day. This includes auditing for future appointments, confirming attendance, and collecting necessary information before the appointment (such as insurance details and intake questions). In case of any schedule openings, you will contact patients on waiting lists or with future appointments to offer earlier slots, with a focus on filling the soonest available appointments for providers with open slots. Call center responsibilities will include answering a high volume of incoming calls, scheduling and rescheduling appointments, confirming appointments, responding to patient questions, routing calls appropriately, and documenting all interactions accurately in the practice management system. You will assist patients with general inquiries, appointment requests, and basic insurance-related questions while maintaining excellent phone etiquette and professionalism. Providing product education to patients and staff, and selling skincare products that are available for purchase. This role will involve a significant amount of multitasking and task management to ensure that all responsibilities are completed promptly. The practice manager may assign additional job duties based on the practice's needs. Above all, you'll strive to provide exceptional service to our patients, making them feel welcome, comfortable, and well-cared for during their visit. Your attention to detail, compassionate approach, and dedication to patient satisfaction will contribute to the overall success of our clinic.

Helpful but not required skills to have:

Customer service skills or a patient-centered mindset Previous dermatology, healthcare, or aesthetics experience Knowledgeable with insurance carriers (i.e., Medicare, commercial, HMO) EClinicalWorks, EMA, or other EMR software

Exciting perks:

40% off products and procedures, as well as the ability to participate in free annual injectable events Comprehensive medical, dental, and vision benefits Company paid short and long-term disability as well as life insurance Safe harbor 401K match up to 4% Flex spending accounts and commuter benefits Employee assistance program (EAP) counseling for the stresses of everyday life Exclusive discounts for theme parks, attractions, hotels, concerts, and movie tickets. Accrued PTO after hire date and 9 paid holidays if working over 20 hours in a pay period Pet insurance for all your furry family members

Golden State Dermatology strongly encourages employees to receive the COVID-19 primary series vaccination.

Golden State Dermatology participates in the E-Verify program. E-Verify is a free, web-based system that allows employers to confirm their employees' eligibility to work in the United States. It does this by comparing information from an employee's Form I-9, employment eligibility verification, to records from the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA).

Golden State Dermatology is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants for employment and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

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