Job Description

Nissan / Toyota / Hyundai / Honda Service Advisor

The Classic Nissan of Newport News is currently looking for experienced Nissan / Toyota / Hyundai / Honda Service Advisors to help with our growing service departments located at our Classic Nissan locations in Williamsburg and Newport News VA. Our service advisors assist customers in caring for their cars by conveying the value of maintaining their vehicles in accordance with the manufacturer's guidelines. The service advisor must establish and maintain positive relationships with our clients.

What You Do:

• Perform service drive walk-around inspections of customer vehicles and apply proper resources to accurately identify, verify and communicate clients' service needs. Record them along with current vehicle and client information on the repair order
• Interact with customers to determine immediate service needs
• Serve as a liaison between technicians and customers
• Provide excellent customer service experience
• Review service history, and multipoint inspection results and recommend service to clients
• Write and verify accurate repair orders and include supporting documentation to complete manufacturer's warranty claims

Support service department goals by:

• Improving sales of labor, parts, and accessories
• Administering new and used vehicle warranty repairs in accordance with the manufacturer's requirements
• Verifying vehicle services are performed correctly upon completion by inspecting the vehicle before returning to the customer
• Performing an active vehicle delivery with the customer when work is completed
• Building and maintaining knowledge of products and services via on-the-job activities and completion of manufacturer training

Successful attributes and skills:

• Excellent communication skills and ability to be a team player
• Ability to minimize and redirect customer's frustrations
• Trainable
• Outgoing and friendly personality with great customer-handling skills
• Professional appearance
• Strong organizational skills
• Technical certification is a plus
• Manufacturer training certifications

Compensation and benefits:

• Earnings range between $60k-$120K
• Base range will be determined by competitive market rate for your skills, experience and performance
• Bonuses are a part of your total compensation and will be based on achievement of specific business goals
• Medical, Dental and Vision Plans
• Vacation Time
• 401k Plan
• Paid training
• Vehicle discounts

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