Job Description

Project Operations Manager-Asana

Must live in L.A. County or San Diego County. Location: California- Los Angeles or San Diego MUST BE Type: Full-Time- Hybrid

Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions for mobile, tablet, online, kiosk, call center, and more creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform: one scalable, enterprise class solution to create world-class digital engagement solutions. Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and making the till grow for Tillster and our customers.

Role Overview

We are seeking an experienced Project Operations Manager to lead the enterprise-wide implementation and focus on integrating our internal tools as well as the adoption of Asana as our primary work management platform. This individual will serve as the subject matter expert for Asana, responsible not only for system configuration, but also for driving organizational change, establishing best practices, and training employees at all levelsfrom individual contributors to executive leadership.

This role requires a rare combination of deep Asana expertise, and having the ability to own all of our integration of our internal tools (jira, asana, etc.)

Have the ability to educate, influence, and align cross-functional teams around new ways of working.

Key Responsibilities

Internal Tools: Strategy & Implementation

• Lead the end-to-end rollout of Asana across the organization, including discovery, design, configuration, testing, and launch
• Design scalable Asana structures including teams, projects, portfolios, workflows, rules, automations, and reporting
• Translate business processes into efficient, standardized Asana workflows across functions (Engineering, Product, Marketing, Operations, HR, etc.)
• Establish governance, naming conventions, templates, and usage standards to ensure long-term scalability

Organizational Change Management

• Act as the change leader for the Asana rollout, ensuring strong adoption and sustained usage
• Partner with executive sponsors and department leaders to align Asana usage with business goals
• Identify change risks and resistance points, and proactively address them through communication, training, and reinforcement
• Define success metrics for adoption, efficiency, and impact

Training & Enablement

• Develop and deliver role-based training for all employees, including:
• Individual contributors
• Managers and program leaders
• Executive leadership
• Create documentation, playbooks, onboarding guides, and best-practice resources
• Serve as the go-to expert for Asana questions, coaching, and optimization
• Support internal champions and super-users to scale adoption

Stakeholder Partnership & Optimization

• Collaborate with cross-functional stakeholders to continuously improve workflows
• Assess current project and program management maturity and recommend improvements
• Optimize Asana usage over time based on feedback, metrics, and evolving business needs
• Support integrations with tools such as Slack, Jira, Salesforce, Google Workspace, or others as applicable

Required Qualifications

• 5+ years of experience in project, program, or work management roles
• 3+ years of hands-on experience implementing and administering Asana at scale
• Proven experience leading enterprise or multi-team Asana rollouts
• Strong background in organizational change management and user adoption
• Demonstrated ability to train and influence employees at all levels of the organization
• Excellent communication, facilitation, and stakeholder management skills
• Ability to translate complex processes into simple, scalable workflows

Preferred Qualifications

• Asana certification(s) or formal Asana consulting experience
• Experience with enterprise SaaS or high-growth organizations
• Familiarity with complementary tools (Jira, Monday.com, Smartsheet, ClickUp, Salesforce, Slack)
• Experience working with PMOs, Operations, or Business Systems teams
• Prior consulting experience or experience leading transformations across multiple departments

What Success Looks Like

• Asana is fully implemented, adopted, and trusted as the system of record for work
• Employees clearly understand how and why to use Asana
• Leaders have visibility into priorities, capacity, and execution
• Teams spend less time managing work and more time delivering outcomes

Thriving at Tillster

As a member of Tillster, you will embody our core values:

• Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster's stage of development, resources, and stated goals.
• Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
• Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
• Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
• Drive Results: Focus on achieving tangible outcomes and delivering high performance.
• Own It: Take responsibility for your actions and the success of your work.
• Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.

The Interview Process

1. Recruiter interview with a Talent Acquisition Specialist
2. Interview with Head of PMO
3. Final interview with our CEO

Making a Difference in the Tillster Way

Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.

Pay and Benefits (USA)

• Expected base salary range $150,000 - $175,000. Total starting compensation will be determined based on all lawful criteria, Company policy and best practices.
• Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
• Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program ("EAP") and Optum Care 24-hour confidential medical counseling services.
• Holidays: The company observes ten (10) paid holidays per calendar year.
• Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
• Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
• Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.

Local candidates strongly preferred. No visa sponsorship. Principals only no agencies or calls please.

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