ATA Services, Inc. is currently seeking to hire remote helpdesk support staff to work on a temporary assignment. This position is remote; however, the candidates MUST live in New Mexico.
Pay Rate: $21.00 per hour, with weekly pay.
Start Date: ASAP
End Date: June 30, 2026
Schedule: Monday – Friday; 8:00am – 5:00pm
Location: Remote position but the candidate MUST live in Albuquerque or Santa Fe.
This Statement of Work (SOW) outlines the responsibilities, deliverables, and terms for a remote helpdesk resource to support the Professional Development Information System (PDIS). The resource will handle initial intake via email and manage all work through FreshService IT Service Management (ITSM).
The helpdesk personnel will:
Ensure timely and accurate support for PDIS users, improve user satisfaction, and maintain compliance with organizational standards.
FreshService ITSM account, secure email access, PDIS knowledge base and documentation.
Adhere to ECECD data privacy and security policies. Maintain confidentiality of all user information.
Experience in IT helpdesk support, familiarity with FreshService ITSM, strong communication and customer service skills, and ability to work remotely.
Weekly reports to Deputy CIO or designated supervisor, including ticket metrics and performance summary.
ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
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