Helpdesk Technician Job at Hub Technology Group, Cambridge, MA

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  • Hub Technology Group
  • Cambridge, MA

Job Description

HYBRID - BOSTON - W2 ONLY -

  • 2+ years of professional experience or mix of internships, co-ops, etc
  • Associates Degree or equivalent combination of education and experience.
  • Impeccable customer service and end user empathy
  • Technical proficiency with a variety of software, hardware and applications
  • Must be able to multi-task and prioritize well
  • Experience using ticketing system to track incidents
  • Excellent writing and communication skills
  • Demonstrated problem-solving ability Broad range of network and desktop knowledge
  • Ability to give verbal instruction patiently to non-technical users
  • Higher Ed and/or healthcare experience preferred


Technologies Include: Cisco, Service Now, Windows Active Directory, Microsoft Exchange, Remote Assist, Dame Ware, Windows Server 2003/2008, Microsoft Office 2003/2010, McAfee Enterprise and Microsoft Explorer 7-10, Microsoft Windows XP/Win7, 8, Linux, Macintosh 10.6-10.7

Job Tags

Internship, Work at office

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