Job Description

Job Description

Job Description

ServiceNow (SNOW) Test Engineer – TS/SCI CI Poly

Department: Government Customer – Bethesda
Location: Bethesda, MD

ACTIVE TS/SCI CLEARANCE WITH CI POLY REQUIRED TO BE CONSIDERED FOR THIS POSITION

TENICA is seeking a highly skilled ServiceNow (SNOW) Test Engineer to support a mission-critical Intelligence Community (IC) customer. This role is ideal for a technical professional with deep expertise in testing SNOW applications, workflows, and integrations across complex, multi-contractor environments.

The SNOW Test Engineer will play a pivotal role in validating mission-critical systems, developing automated tests, and ensuring the integrity and performance of the SNOW platform. This position requires hands-on technical proficiency, exceptional attention to detail, and the ability to collaborate effectively with cross-functional teams.

Testing & Validation

• Conduct comprehensive testing of SNOW applications and workflows to identify, document, and escalate bugs and issues across all modules and functionalities.
• Develop and execute automated testing scripts, minimizing manual testing cycles and ensuring consistent system performance.
• Validate SNOW design and development solutions, ensuring workflows meet requirements and align with best practices.

Process Improvement & Quality Assurance

• Define, refine, and implement testing procedures and methodologies to optimize reliability and functionality of workflows.
• Collaborate closely with developers and stakeholders to confirm issue resolution and retest systems to ensure fixes are effective.
• Track and report test results, providing metrics and insights to leadership to guide platform improvements.

Collaboration Across Teams

• Work with multiple contractor teams to ensure seamless testing integration for interconnected systems and workflows.
• Participate in technical reviews, design workshops, and status meetings to align testing efforts with program objectives.
• Build strong relationships with cross-functional teams, administrators, and leadership to ensure transparent communication and efficient testing processes.

• Active TS/SCI clearance with CI Polygraph (required).
• Minimum of 13 years of professional experience, with demonstrated expertise in testing SNOW applications and workflows.
• Hands-on experience with automated testing tools and methodologies, particularly for ServiceNow platforms.
• Exceptional problem-solving skills and attention to detail in identifying, documenting, and tracking software defects.
• Strong interpersonal skills and ability to collaborate across multiple teams and contractors.
• Effective communicator capable of explaining complex testing procedures and results to leadership and non-technical stakeholders.

• Associate Degree + 10 years of relevant experience
• Bachelor’s Degree + 8 years of relevant experience
• Master’s Degree + 6 years of relevant experience
• PhD + 4 years of relevant experience

• Familiarity with Intelligence Community (IC) environments, including mission-critical workflows and IT systems.
• Strong understanding of SNOW modules, workflow automation, and integration best practices.
• Experience with testing management tools such as Automated Test Framework or equivalent automated SNOW testing tools.
• Relevant certifications, e.g., Certified Application Specialist (SNOW) or ISTQB Foundation Level Certification in Software Testing.

TENICA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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